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Four Signs You Need to Integrate Your IT Systems

Posted on: 19-04-2016

You’ve set your business up, you’re six to twelve months out from incorporation and the cracks are starting to show in your infrastructure. When you originally bought the equipment, you stayed within your budget and worked to your requirements, but what you bought likely came from a variety of vendors or was made by a number of companies. Meaning, while you have a working system, it’s likely to be a bit of a jumble with employees needing to switch applications or move between devices to accomplish their work.

There are a number of signs you should be looking for as the business owner that will tell you something needs to change.

The message isn’t getting through

Whether some employees simply aren’t receiving emails due to a poorly configured back-end, or some departments are required to use so many applications that they’re missing key messages, interdepartmental miscommunication is something you should always be on the lookout for.

Talking to your workers and hearing some examples can help you shape what systems you’ll integrate and how. Whether it’s as simple as rethinking how you’ve distributed data and applications over your company’s servers or you need to radically rethink how employees communicate with each other will depend on your unique circumstances.

Inefficiencies and slowdowns – death by a thousand cuts

If your employees are constantly jumping between programs or having to laboriously reference multiple sources of information to do their jobs, you’re losing money.

Consolidating the tools that your workers require can boost productivity in a big way. If you’re able to roll out one piece of software that can do the job of three, you’re not just saving money in licensing and IT costs, you’re also clawing back hours of the week that are lost as employees navigate their overly complicated terminals. You’ll also reduce stress as employees no longer have to grapple with machines that struggle under the weight of multiple high-resource programs.

Spiralling labour and maintenance costs

More systems mean more handshakes means more chances for a fault. Hand-in-hand with lost wages due to decreased productivity comes increased maintenance costs as you try to make an overly complicated system run as smoothly as a singularly-designed and built one.

Even if you’ve found a low-cost IT company who can seemingly do it all on a shoestring budget, minimising your costs and the disruption to work that repairs bring can only be a good thing. Fight the disease, not the symptoms and replace your system with a better, more reliable one.

Decreased customer satisfaction

Possibly the largest red flag of the four, if your poorly-designed system is directly affecting customer satisfaction and colouring their experience with your company, it needs reassessment. Whether messages they send via your contact form don’t go through, or they’re getting the wrong emails from your company, it can all impact how likely they are to return to your business and recommend you to their friends.

If you’re looking to integrate your system or are starting a new business and want to get off on the right foot, speak to Typent. Contact our office on +65 6655 4820 or send us an email at sales@typent.com and we’ll get back to you as soon as possible.