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In-House vs. Outsourced IT Support – Who Comes Out On Top?

Posted on: 08-07-2015

With the growth of internet and mobile communications, technology has become an essential part of any successful enterprise. Software management, networking support and system integration are vital components of the current corporate climate.

Access to high quality technical support is now crucial for the day-to-day running of business initiatives and activities. In-house IT departments are a simple solution for this rising demand. However, employing technical directors can be costly and limit overall growth. Outsourcing from a third-party agency is the perfect alternative for small to medium enterprises.

A cost-effective alternative

Outsourcing is substantially cheaper than hiring in-house technical support. IT departments require excessive manpower, as well as expensive service equipment. If you only need occasional support, outsourcing experts will significantly reduce labor costs. Rather than wasting money on wages and resources, you pay on an as-needed basis, while an outside agency bears the extra running costs.

Connect with a wider pool of knowledge

Technology has advanced far beyond the ability of individuals. This has seen small IT departments limited by the experience and expertise of their employees. When you outsource technical support, you will have access to a wider network of professionals who specialize in all areas of IT. Outsourcing agencies are renowned for having a team of highly-qualified experts on hand.

Increased workplace productivity

Outsourcing will reduce the burden of managing your digital interface and allow you to focus on expanding your enterprise. Running an in-house IT department takes up a lot of time that could be otherwise spent on business initiatives. An outsourcing agency will manage your information and equipment, so that you can concentrate on running your company and building your brand. They will constantly monitor you technology and ensure that productivity remains on track.

Access advanced technology

Outsourcing agencies make it their business to stay on top of the latest IT developments and technologies. As their clients, you can access these resources without having to pay expensive overhead costs. Through outsourcing, your business can utilize state-of-the-art technology and stay on top of the competition.

There are many advantages of outsourcing IT support, especially for smaller companies. It is a cost-effective strategy that will allow you to expand your business aims.

Want to find out more about how outsourced technical support can benefit your company? Please feel free to call us today on +65 6655 4820.