Recently, we received an urgent request from an overseas cryptocurrency company needing onsite network survey and setup services for their Singapore office. Recognizing the importance of timely action, after we agreed on the cost with the customer, we mobilized our team quickly to assist them.
Upon arrival, our technicians conducted a thorough network survey and provided invaluable insights for the setup. Photographs and layout plan were submitted in a timely manner. However, upon completion, we faced an unexpected hurdle. The company’s IT Manager, instead of expressing gratitude for our prompt service, declined to pay for the time spent on the project. What was particularly disheartening was the complete lack of communication; our follow-up emails regarding payment status went unanswered.
While the amount owed wasn’t substantial for us, this experience highlighted a concerning trend echoed in other complaints about the company online. Such behavior not only affects vendor relationships but also tarnishes the reputation of a company striving to lead in the cryptocurrency space.
This situation serves as a reminder for all businesses—communication and respect are essential in professional relationships. We hope this will prompt the company to reflect on their practices, ensuring a more respectful and collaborative environment in the future.
At TYPENT, we remain committed to delivering quality service and maintaining our standards of professionalism, regardless of how others may choose to operate.