3 Common Mistakes To Avoid When Outsourcing IT Services

Businesses all over the world are working hard to meet shifting customer demands and stay ahead of the game in the face of fiercer market competition. Unfortunately, SMEs may lack the ideal infrastructure, whilst large corporations may be overworked. In both cases, IT outsourcing will allow them to receive the best support possible and increase business efficiency, at significantly reduced rates. Some of the most commonly outsourced IT services include cyber security, technical support, IT maintenance and more. Outsourcing these services provide organisations with the expertise and specialised skills they need to propel their businesses forward.

However, despite its many benefits, critical errors in IT outsourcing can result in serious consequences for businesses. Thus, it is imperative that you are aware of the mistakes to avoid when outsourcing IT services for your business.

Mistake #1: Lack of research

Many small firms make the frequent error of choosing an IT outsourcing company without conducting extensive research. More often than not, cost is the only factor that most business owners consider. While it is undeniable that cost is a significant consideration in the decision-making process, it is certainly not the only one!

Other factors that must be taken into account are the company’s experience and portfolio, client feedback, and customer support. Thus, it is definitely worthwhile to conduct some research before engaging an outsourcing provider (check out our tips for choosing excellent outsourcing companies).

Mistake #2: Poor communication

While IT outsourcing can indeed help boost business efficiency, failing to communicate with your IT outsourcing company of choice will render all their technical skills and expertise futile.

To avoid this, discuss communication procedures with your outsourcing provider before signing the contract. Of course, it is understandable that you may not have a complete understanding or in-depth knowledge of the technical aspects you require assistance in. However, it is crucial that you communicate your goals or defined workflows (if any) to the IT outsourcing company you have chosen to engage.

Besides, the key to any successful partnership or collaboration is effective communication! To find the best ways to help you reach your business goals, your outsourcing partner needs to fully comprehend what you hope to achieve.

Mistake #3: Outsourcing core competencies

As a general rule of thumb, it would be best for businesses to outsource services that are not their core competencies.

For instance, if your business focuses on custom software development, you will essentially lose control of your company’s everyday operations if you outsource your key business activity. Instead, you should outsource services that can either support or allow you more time to focus on your core competencies.


With these mistakes to avoid in mind, you will be on your way to experiencing a hassle-free and smooth IT outsourcing journey.

From network integration to email security solutions in Singapore, TYPENT is your one-stop source of IT outsourcing support services. With more than ten years of experience, we have the know-how to assist you in resolving and managing all of your technological problems. We promise that any issues with your company’s hardware or software will be rapidly and effectively fixed by our external IT helpdesk, minimising any downtime.

No matter if you are looking for a firewall security solution, Fortinet Fortigate or Trend Micro Endpoint Security in Singapore, we have an extensive range of impeccable products and services that can help you grow your business. You may put your mind at ease and fully concentrate on your core business operations with the help of our knowledgeable IT specialists.

For more information, do not hesitate to get in touch with us today!

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